Questions & Answers
- Who owns the power lines in London?
- What control does London Hydro have over electricity prices?
- Where does London Hydro make its profits?
- I have signed a contract with an independent electricity retailer, so why am I getting billed by London Hydro?
- Can London Hydro sell or rent water heaters?
- Is London Hydro responsible for water rates?
- Who controls London Hydro?
Who owns the power lines in London?
This network is fully owned, operated and maintained by London Hydro.
What control does London Hydro have over electricity prices?
London Hydro does not set the price for electricity. The electricity it supplies is purchased from generators on the electricity spot market and the cost of this power is passed on to customers without mark up.
Where does London Hydro make its profits?
London Hydro generates revenue through a fee charged for distributing electricity to homes and businesses through its power line network. These fees are set by the Ontario Energy Board (OEB).
I have signed a contract with an independent electricity retailer, so why am I getting billed by London Hydro?
London Hydro is responsible for meter reading and customer billings. These services apply to all London residents and businesses, even those that have signed a contract with an independent electricity retailer.
Can London Hydro sell or rent water heaters?
No. Under the terms of Bill 35, The Ontario Energy Competition Act 1998, London Hydro – like all local distribution companies – is not permitted to conduct unregulated business activities that are considered to be competitive in nature, such as retail product sales and service.
Is London Hydro responsible for water rates?
No. London Hydro bills you for water and sewage usage on behalf of the City of London, but it is not responsible for providing water or sewer services. These services are owned, operated and maintained by the City of London.
Who controls London Hydro?
The City of London is the sole shareholder of London Hydro. London Hydro is governed by an appointed Board of Directors. The day-to-day operations are overseen by the company's CEO and senior management team.
