Welcome to London Hydro
For almost a century, London Hydro has enjoyed a history charged with challenges and opportunities. With a mandate to provide safe, affordable electricity to the general public, we began to power homes and businesses in November of 1910, and have continued to improve the way people live and work ever since.
Even in the early days, our forward-thinking approach brought new technology to London homes first. Our retail division was an instant success, supplying the public with the latest electric appliances to help save time and money.
Later, when we focused our energies on replacing the clutter of overhead wires in our cityscape with underground cable, London's Bellwood Park became the first underground-serviced subdivision in postwar Canada.
Our active role in the community includes developing a school curriculum that teaches grades five and six students here - and across Ontario - about electric power, conservation, and its proper use.
Both our fleet and electric meter departments have earned ISO 9001 registration, the most accepted quality management systems standards in the world. These accomplishments assure our customers of our commitment to providing a level of service in keeping with global standards.
The electric meter department has also achieved accreditation by Measurement Canada, which allows London Hydro to inspect, verify and seal electric meters.
We have grown with the city, continually refining our system, making it possible today to provide a peak load of 719 megawatts through 2, 609 kilometres of distribution lines, spanning a territory of 410 square kilometres of service territory. London Hydro Inc. employs 267 full-time employees, providing service to approximately 144,000 customers, who include the school, institutional, industrial, consumer and corporate sectors.
In our continuing efforts to serve our customers, we have concentrated not only on power lines, but our phone lines and the front line, providing customer services staff with the latest in software technology to find solutions for our residential and business customers quickly and efficiently.