COVID-19 Energy Assistance Program for Residential Customers

 

Bills across the floor

The Government of Ontario is providing $9 million to support residential customers and $8 million to help small businesses that are struggling to pay their energy bills as a result of COVID-19.

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. 

CEAP funding is limited.  London Hydro is expected to process applications in the order in which they are received. Submitting an application for CEAP to London Hydro does not guarantee funding.

SCAM ALERT: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

In addition, the OEB does not phone consumers offering rebates nor do they ever schedule home visits.

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Woman looking at her tablet while holding a bill

CEAP for Residential Customers

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and...

Eligibility Requirements

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

  1. The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  2. The customer has overdue amounts owing on the day they apply from one or more electricity or gas bills since March 17, 2020. 
CEAP Benefit Amounts

CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Eligible customers may qualify for CEAP credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.

How to apply

You can apply for CEAP through your electricity or natural gas utility or USMP. Each may have a unique approach for application in-take.

The CEAP application form is available on our website and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP by email or mail. Some distributors and USMPs may also the capability to allow their customers to apply online, or by phone.  Contact us today for more options.

We are expected to process applications in the order in which they are received.

CEAP funding is limited. Submitting an application for CEAP does not guarantee funding.

For more information about CEAP-SB, contact us today.  

CEAP Questions & Answers
1. Can customers apply for CEAP to help with both their electricity and natural gas bills?

Yes. Also, residential customers who received CEAP support that was less than the maximum amount of $750 may apply again, but their total on-bill credits for each bill (electricity and gas) cannot exceed that amount. That means a residential customer may receive up to $750 for their electricity bill, and up to $750 for their gas bill.

2. Is there a deadline to apply for CEAP?

Not at the moment. Funding for the program is limited, however. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

Each utility and USMP has been allocated a share of CEAP funding. Your utility or USMP will stop accepting applications and providing CEAP credits once their allocated share of CEAP funding has run out.

3. When will I see the credit on my bill?

If your utility or USMP has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.

4. Why doesn’t the bill credit amount cover the full amount of my arrears?

The on-bill CEAP credit covers the charges that are past due, up to a maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.

5.  I had applied previously and was denied.  Do I have to reapply again under the new requirements?

You must apply through your utility or USMP. Contact them directly about ways to apply – in addition to email and mail, other options like an online form may be available. Further details on CEAP-SB, including the application process, can be found here.

6.  I had applied previously and was told my application was not approved due to a lack of funding. Do I have to reapply?

No. Customers who previously applied but were denied due to a lack of funding will have their original applications reviewed by utilities and will be contacted if they meet the eligibility criteria and funding is available.

 

In order to download the hard copy of this form from Ontario Energy Board (OEB) please CLICK HERE.
For the CEAP-Small Business form, please download the form here.

NOTE: The form must be downloaded to your computer to be able to access its content. 

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Bakery Kitchen

CEAP for Small Businesses

Small businesses struggling to pay their energy bills due to COVID-19 can also apply for CEAP support