Planner Systems Operator

London, ON

London Hydro is seeking a detail-oriented and experienced Planner Systems Operator to join our System Operating Centre (SOC) team. Working under the direction of the SOC Supervisor or designate, and building on your senior-level experience as a Systems Operator, you will play a key role in planning, coordinating, and scheduling work that impacts the London Hydro distribution system. This critical position involves leading the efficient planning of equipment and power outages, ensuring system integrity, and collaborating closely with internal departments and external stakeholders. You will be responsible for assigning job packages, managing switching plans, and supporting the SOC team to maintain supply redundancy and minimize customer impact. If you are a proactive team player with strong organizational and technical skills, we invite you to help shape the safe and reliable operation of our power systems.

ABOUT LONDON HYDRO

Join the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.

Why Join Our Team?

London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
Culture: We foster a culture of respect, collaboration, creativity, accountability and empathy. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
Continuous Learning: Technology evolves, and so do we. From mastering new tools and systems to exploring smart grid innovations, you’ll have opportunities for growth. We invest in your development because we believe in progress.
Living in London: Whether you seek the urban lifestyle of a big city or the appeal and security of a mid-size community, the City of London and the surrounding area are great places to live, raise a family, and enjoy life.
Benefits and Compensation Package: We offer a comprehensive compensation package which includes both financial and non-financial benefits designed to support your overall well-being. Here’s what you can expect:
- Competitive Hourly Wage $59.68 per hour
- Comprehensive Benefits Package, Including OMERS Pension Plan
- Competitive Vacation: 17 vacation days per year (with credit for utility experience)
Top-Up Leaves: Maternity/Parental Leaves Top-Up Program
Paid Appointments: Allotment for paid medical and dental appointments.
Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments.
Wellness: Wellness Program and Employee and Family Assistance Program.
On-site Amenities: Cafeteria; Free Fitness Centre for all employees.
Corporate Cellphone: Provided to all employees.

Want to learn more about what makes London Hydro a great place to work? Watch our short video:

Visit our website at www.londonhydro.com.

Under the direction of the System Operating Centre Supervisor, or designate, and in a senior capacity in the originating position of Systems Operator, plan, coordinate and schedule work affecting the London Hydro distribution system. The incumbent is expected to lead the efficient planning and scheduling of equipment and power outages while collaborating with other departments or external parties.

WHAT YOU WILL DO

Perform the duties of the Systems Operator.
Lead the coordination, organization, and prioritization of the SOC job schedule. Assign the job package creation, detailing the switching plan, and necessary documents. Ensure equipment limits are respected while prioritizing supply redundancy, customer impact, and maintaining system integrity.
Follow-up with System Operating Centre personnel to ensure that all planned switching is completed as scheduled and report any issues encountered to the supervisor.
Follow up on system deficiencies by using the escalation process of notifying the involved groups to restore the system to normal operating conditions.
Assist the Supervisor in monitoring, prioritizing and assigning planning related work to self and to others in the SOC Department. Report outstanding work to supervisor and provide options for completion.
Act as a resource in the resolution of technical problems and issues.
Assist with creating, maintaining and documenting procedures, processes, and training materials. Compile and analyze technical and operational data and prepare reports.
Regular schedule consists of an eight (8) hour day shift, Monday to Friday, between 0600 and 1800.
Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA’s EUS rulebook, and London Hydro work practices. Report all injuries and near misses immediately. Perform all activities in a manner that protects the health and safety of yourself and others. Wear personal protective equipment as required. Understand and comply with London Hydro Health and Safety policies.
Perform other duties related to the above job purpose.

WHAT YOU WILL BRING

Graduate of an Electrical Engineering Technician or Technologist program.
Class G Driver’s Licence (a driver's license and an ability to drive is required in order to discharge the essential duties of the position).
Minimum 5 years’ experience as a Journeyperson Systems Operator.
MEARIE Journeyperson Municipal Electrical Operator Certification.
IHSA Utility Work Protection Code Certification and working knowledge of the IHSA Electrical Utilities Safety Rules (EUSR).
Knowledge of the planning, design, operation of high-voltage overhead and underground systems including substations, and low voltage network systems. Knowledge of associated equipment, standards and system connectivity.
A high degree of computer literacy, with proficiency in the use of SCADA, Outage Managements Systems (OMS), Geographic Information Systems (GIS) and personal computer applications including Microsoft Office and Google Suite.
Able to demonstrate analytical thinking, problem solving, organizational skills and ability to multi-task.
Effective communicator with strong verbal and written communication skills.
Able to make decisions quickly and decisively during periods of high activity.
Ability to work independently and take initiative.
Demonstrated commitment to providing excellent customer service by using processes and procedures that are customer-oriented and seeking solutions to resolve service issues.
Lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly and through staff work teams. Demonstrated strong listening, concentration, organizational, motivational, and leadership skills required.

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to jobs@londonhydro.com with the subject line Planner Systems Operator.

Deadline to Apply: Friday, June 20, 2025

BACKGROUND CHECKS

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

OTHER INFORMATION

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.