Welcome to London Hydro

For over a century, London Hydro has enjoyed a history charged with challenges and opportunities. With a mandate to provide safe, affordable electricity to the general public, we began to power homes and businesses in November of 1910, and we have continued to improve the way people live and work ever since.

Even in the early days, our forward-thinking approach brought new technology to London homes first. Our retail division was an instant success, supplying the public with the latest electric appliances to help save time and money.

Later, when we focused our energies on replacing the clutter of overhead wires in our cityscape with underground cable, London's Bellwood Park became the first underground-serviced subdivision in postwar Canada.

Our active role in the community includes developing a school curriculum that teaches grades five and six students here - and across Ontario - conservation, electric power, and its proper use.

Our Electric Meter Department has earned ISO 9001:2008 registration for monitoring of processes and quality records.

The Electric Meter Department is an accredited Measurement Canada facility, which allows London Hydro to inspect, calibrate, verify and seal electric meters, and provide our customers with accurate and reliable energy measurement.

We have grown with the city, continually refining our system, making it possible today to provide a peak load of 719 megawatts through 2,820 kilometres of distribution lines, spanning a territory of 420 square kilometres of service territory. London Hydro Inc. employs 302 full-time employees, and provides service to approximately 148,000 customers, in educational, institutional, industrial, consumer and corporate sectors.

In our continuing effort to serve our customers, we have concentrated not only on power lines, but also on phone lines and the front line, by providing customer services staff with the latest in software technology to help our business customers find solutions quickly and efficiently.