London, ON

If you’re a skilled communicator – verbally and in writing – who enjoys dealing with the public, this is an exciting opportunity to join our Contact Centre team at London Hydro.

As a Temporary Customer Service Representative, you will work under the direction of the Manager, Contact Centre, or designate, responding to customer inquiries either in person or through the telephone, e-mails or written correspondence.

WHAT YOU WILL DO

• Demonstrate excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices.
• Maintain and update computerized customer records.
• Research customer records for skip tracing and metering discussions.
• Assist customers with online account support
• Document all customer interactions.
• Sort mail and process returned mail.
• Promote initiatives, products and programs.
• Initiate correspondence through modifying existing system letters and reports.
• Use a personal computer and appropriate software proficiently.

WHAT YOU WILL BRING

• Keyboarding speed of 35 w.p.m.
• Excellent written and verbal communication skills.

WHY JOIN OUR TEAM

• London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
• Competitive Salary $27.52 per hour
• Recognition & Social Programs
• Wellness and Family Assistance Program
• On-site Cafeteria & Free Fitness Centre
• Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video:  

Visit our website at www.londonhydro.com.

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to jobs@londonhydro.com with the subject line Temporary CSR

Deadline to Apply: Monday, July 7, 2025

BACKGROUND CHECKS

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

BACKGROUND CHECKS & OTHER INFORMATION

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged.  In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.