About London Hydro

London Hydro Building

London Hydro is a Local Distribution Company that services the City of London, Ontario, Canada. With a peak load of 694 megawatts, we deliver a safe and reliable supply of electricity to over 166,000 customers from the residential, institutional, commercial and industrial sectors, through over 3,070 kilometres of overhead and underground cables, spanning 420 square kilometres of service territory. As a wholly-owned subsidiary company, we operate much like a private entity under the Ontario Business Corporations Act, paying an annual dividend to our sole shareholder, the City of London. In essence, all Londoners own London Hydro.


To deliver safe, reliable electricity and related services.


London Hydro is a high performing electricity distributor, achieved through innovation, customer focus and operational excellence.


Safety • Employees • Customers • Integrity • Agility • Sustainability (ESG)

Facts & Figures
  • Large transformer stations - 6
  • Local substations - 30
  • Total SCADA-connected devices - 508 (protection relays, communicating faulted circuit indicators, SCADA meters, RTUs)
  • Automated switches - 197
  • Overhead lines - 1,389 km
  • Underground lines – 1,711 km
  • We bill over 120,250 water customers
  • Employs over 300 full-time permanent staff
  • Our electricity assets are valued at $413,800,000
Highlights of Our Performance
  • In 2022 we invested $46.4 million in capital additions to our distribution infrastructure
  • In the 2022 Customer Satisfaction survey, we had an overall customer satisfaction rating of "A"
  • Our employees contributed $26,700 in 2022 through payroll deductions to local charities of their choice
  • London Hydro has invested more than $50 million to rebuild and enhance the downtown supply
  • Our Paperless Aeroplan Customer Loyalty program has over 17,000 customers receiving monthly Aeroplan points for receiving their bills online
  • Over 100,000 customers have a MyLondonHydro account in 2022
  • Over 80,000 customers were registered for paperless billing at the end of 2022
  • London Hydro has the third-lowest distribution rates when compared to other peer Local Distribution Companies (LDCs) across the province
  • Power Forward’s London-2-London pilot project offset 3,608 kg of CO2  emissions, based on more controllable loads and intelligent devices such as smart appliances, Phantom Load and scheduled EV charging
  • We have an average outage frequency of one outage/customer/year (SAIFI) with an average duration of 48 minutes/interruption/year (SAIDI)
  • Total energy distributed on the system increased in 2022 by 2.4% to 3,269.5 gigawatt-hours