Payment Arrangements

If you are having difficulties, we're here to help.

We want to help you, so if you have received a notice of disconnection due to non-payment of an account (red card), please call us as soon as possible at 519-661-5503 from 8:30am to 4:00pm, Monday through Friday, as we will discuss a suitable payment schedule with you.

Please note that our office doors close at 4:30 p.m., however our Collections Representatives are available to talk to you by phone until 4 p.m.

Making Emergency Payments.

We do not have a payment centre at London Hydro, however, emergency payments by cheque or money order may be made through our deposit dropbox, located by the Visitor Parking Lot off Talbot Street.

You may also pay by Mastercard or Visa through MyLondonHydro or Trickl.  Please notify us of an emergency payment by email at BillingSupport@londonhydro.com.

Programs That Can Provide Assistance.

There are also programs available that can provide you with assistance in making your payment.

Image
Woman working at a kitchen table

Ontario Electricity Support Program

For more information on the Ontario Electricity Support Program (OESP)

Image
Two women looking at screen

Ontario Low-Income Assistance Program

For more information on the Ontario Low-Income Assistance Program (LEAP)