Conditions of Service

Man sitting in front of laptop talking on the phone

London Hydro is committed to supplying our customers with a safe and reliable source of electricity.

Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.

Appendices

Below is a list of the appendices from our Conditions of Service that will provide you with background information on specific sections.

These appendices are directly from the full Conditions of Service document.

Appendix A	Commercial Charges for Electric Servicing
Appendix B	Disconnection and Reconnection of Residential Meters and Service Cables
Appendix C	Low-Voltage Electric Metering Requirements
Appendix D	Design and Interconnection Requirements for Customer-owned Electric Power Substation
Appendix E	Guidelines for Supplying Interval-style Revenue Metering System
Appendix F	Approved Retail Rates