Conditions of Service

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London Hydro is committed to supplying our customers with a safe and reliable source of electricity. 

Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.


Below is a list of the appendices from our Conditions of Service that will provide you with background information on specific sections. 

These appendices are directly from the full Conditions of Service document. 

Appendix A

Commercial Charges for Electric Servicing

Appendix B

Disconnection and Reconnection of Residential Meters and Service Cables

Appendix C

Low-Voltage Electric Metering Requirements

Appendix D

Design and Interconnection Requirements for Customer-owned Electric Power Substation

Appendix E

Guidelines for Supplying Interval-style Revenue Metering System

Appendix F

Approved Retail Rates