Conditions of Service

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London Hydro is committed to supplying our customers with a safe and reliable source of electricity. 

Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.



Below is a list of the appendices from our Conditions of Service that will provide you with background information on specific sections. 

These appendices are directly from the full Conditions of Service document. 

Appendix ACommercial Charges for Electric Servicing
Appendix BDisconnection and Reconnection of Residential Meters and Service Cables
Appendix CLow-Voltage Electric Metering Requirements
Appendix DDesign and Interconnection Requirements for Customer-owned Electric Power Substation
Appendix EGuidelines for Supplying Interval-style Revenue Metering System
Appendix FApproved Retail Rates
Appendix GDistributor Specific Electric Vehicle Charging Connection Requirements