I want to STOP service.

House with a for sale sign out front

If you are moving outside the London Hydro jurisdiction or simply need to cancel hydro and/or water services currently in your name, manage this through your MyLondonHydro account:

  • Log into your MyLondonHydro account 
  • Click on the Move In/Move Out/Transfer link
  • Follow the step-by-step screens that will guide you through the process.


In all cases, please allow at least 2 business days to allow us time to complete a final reading. Any additional questions contact our Customer Service Centre at (519) 661-5503 from 8:30 a.m. to 4 p.m., Monday through Friday and we will gladly walk you through the process.