As part of London Hydro’s commitment to accessibility, a multi-year Accessibility Plan has been developed outlining the company’s strategy and the actions that already have, and will be, implemented to prevent and remove barriers from its workplace, and to improve opportunities for persons with disabilities.

The multi-year Accessibility Plan outlines the steps London Hydro is taking to meet its requirements under the Accessibilities for Ontarians with Disabilities Act (AODA) and focuses on London Hydro’s initiatives in respect of the AODA’s Accessibility Standards in making Ontario an accessible province for all Ontarians.

London Hydro's form to submit your comments is available below or through our Call Centre at 519-661-5503 or by email at

Accessibility Feedback Form

London Hydro is committed to providing goods and services in a way that respects the independence and dignity of people with disabilities.


Customers who wish to receive materials in another format or would like to find out more about the manner in which London Hydro provides goods and services to persons with disabilities can contact us using the following methods.

1. Contact us by mail at Accessibility Office, London Hydro Inc., 111 Horton St., London, ON N6A 4H6

2. Call us at 519-661-5503

3. Fill out this form and click submit

If you have a screenshot, or document that would assist your request please upload it here.
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We welcome and appreciate your feedback. All feedback will be promptly investigated and any necessary corrective action will be taken as required.