London, ON – Today, London Hydro announced that it extended the winter disconnection period 90 days from today. Customers experiencing financial hardships due to the extraordinary circumstances caused by the Coronavirus (COVID-19) outbreak will have more time to pay.
“We understand that the winter is a difficult time for customers in many cases and combined with the current state of emergency, we do not want to add additional worries to our customers,” says Vinay Sharma, CEO.
To empower our customers, London Hydro offers MyLondonHydro, a secure online customer portal that can be found on our website, which offers many self-service options to customers, such as making payments and payment arrangements. Other features include a detailed view of your electricity and water usage, as well as features to help customers predict the cost of their next bill.
“The disconnection of power for non-payment is always a last resort,” adds Mr. Sharma. “Although we have extended the disconnection period until June 17, 2020, we encourage customers to contact us and make payment arrangements to manage their accounts.”
For more information, contact:
Nancy Hutton (519) 661-5800 ext. 5797
Cell (519) 639-7774