Builder's Portal

Notice: New Residential Service Requests

We are currently experiencing longer wait times for new residential service requests, including trenching. Wait times are expected to improve by mid-November.

To help avoid scheduling delays, please ensure your site meets London Hydro’s site readiness standards before confirming your readiness date in the Builders Portal. You can check site readiness requirements here.

Thank you for your patience and cooperation.

House Frame

A Perfect Solution for Local Builders That Require Site Status Updates From London Hydro

Sign up for the Builder's Portal today to gain access to a Builder's dashboard. 

Features include:

  • Notifications for on site servicing via text and/or email
  • The assignment of your site supervisor(s) as site contacts to each permit listing
  • Confirmation of site details
  • Providing a site readiness date
  • Confirmation of site readiness for service
  • A Service Request Progress Log to review site servicing details


 

Through the Builder's Portal, London Hydro will notify you:

  • If there are issues relating to site servicing
  • When trenching is complete
  • When ESA approval has been received
  • When the meter is installed

 

New Underground Service Installation Requirements

Construction workers viewing building plans

Keep Your Project Running Smoothly

Use Builder's Portal to keep track of your project permits and monitor their progress.
Sign up for the Builder's Portal

Contact Information:

If you're a contractor and would like to get in touch with us about the Builder's Portal, you can email opsadmin@londonhydro.com or call 519-661-4749.