Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with London Hydro.
Customer substation isolations are billable, and will be billed on actual time and material rates. Once the application has been received, a cost estimate can be provided prior to issuing purchase order.
Isolation request forms shall be submitted at least 10 business days before the outage date required.
London Hydro will not operate any customer-owned equipment. The Contractor shall be responsible for operating such equipment.
The Contractor shall be competent in operating electrical equipment and understand the requirements to complete work safely.
London Hydro is not responsible for damage created due to Contractor error, customer equipment condition, closing in on temporary working grounds, etc.
London Hydro will make every reasonable attempt to isolate and reconnect the customer at the required times, however there may be instances where London Hydro may delay or cancel the outage due to weather, labour shortages or other unknown causes.
Any customer high voltage switches or main breakers shall remain open before reconnect at the isolation points.