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Price Plan Calculator
With the Automated Price Plan Calculator, customers stay on your website and get all the information they need to make an informed choice about their rate plan within their online accounts. We've developed the calculator to be system agnostic and easily adopted and integrated into a variety of billing and operating systems.
Your call centre agents will be able to view customer calculators, even for customers who have not set up their online accounts, so they can easily walk them through the process for an improved level of customer service.
The Calculator gets results. Within a month of its launch:
- London Hydro's NEW website saw traffic increased by 50% and increased the use of self-service features by an average of 30%
- Its automated and personalized price plan calculator saw 77% of customers use the self-service tool to perform their rate switch