Share My Screen

If you have been directed by London Hydro to visit this page, it's because you've been asked by one of our customer service agents to join a Share session.

Share allows you to initiate a screen-sharing session with London Hydro customer service agents so they can see exactly what you are seeing in your MyLondonHydro account. Our customer service agents are only able to see the information shown on London Hydro's web pages so we can guide you to find information, understand your energy usage, manage billing options and notifications and get the most out of MyLondonHydro's online features. 

The customer service agent will only be able to see the London Hydro webpage and will NOT be able to access your computer data or settings. You will be able to end the session at any time.

Please note that when you click the Share My Screen button below,  a new window will appear asking you for a six-digit security code. This code will be provided to you by the customer service agent to initiate the Share session.

 
Share My Screen Button