Trickl Download Instructions

Hand holding a smart phone and using the Trickl app
Download Instructions for Existing MyLondonHydro Account Users

1. To download Trickl, simply click on the Google Play or App Store links depending on the type of smartphone or tablet you use. 

2. Click "Get" or "Install."

Get_GooglePlay_AppStore

 3. Once Trickl finishes downloading to your device, select "Open." 

Google Play and App Store examples

4. Log in using the email and password you use to sign into MyLondonHydro.

Welcome screen for existing MyLondonHydro Users

 5. A pop-up will appear on iOS devices asking you if you want to receive notifications. We highly recommend selecting "ALLOW" as allowing notifications will make you aware of important Trickl updates. For Android device users, you will need to visit the Settings>Notifications tab and click the "On" toggle for Trickl.

Notifications Screen
Download and Registration Instructions for NEW MyLondonHydro Account Users

1.To download Trickl, simply click on the Google Play or App Store links. 

2. Click "Get" or "Install."

Get_GooglePlay_AppStore

3. Once Trickl finishes downloading to your device, select "Open." 

Google Play and App Store Get Screen Examples

4. Select "Sign Up" to create an account. Passwords must include a minimum of 6 characters with at least one number, one upper case, and one lower case letter.

Welcome message

6. You will receive a confirmation email from mylondonhydro@londonhydro.com in your email inbox. If you don't see the email, we recommend checking your spam folder. You must click the link within the confirmation email. Once you click on the confirmation link to confirm your MyLondonHydro account, you can return to Trickl.

MyLondonHydro confirmation link and activation screens

 7. Trickl will now ask you for two billing identification numbers that will connect your email or password with your London Hydro service. We recommend having a copy of your most recent London Hydro bill handy. Alternatively, you can click the camera icon on the screen to take a picture of the top right corner of your London Hydro bill to complete this step. Click the "Done" button to access Trickl.

Bill Identification Example

8.  A pop-up will appear on iOS devices asking you if you want to receive notifications. We highly recommend selecting "ALLOW" as allowing notifications will make you aware of important Trickl updates. For Android device users, you will need to visit the Settings>Notifications tab and click the "On" toggle for Trickl.

Notifications Screen