London Hydro and E.L.K. Energy Partner on Customer-Centric Solutions
E.L.K. Energy recently launched its new AODA-compliant website with the support of London Hydro. This is the fourth website that London Hydro has deployed for an Ontario utility using Drupal open-source technology. E.L.K. has also selected London Hydro’s Green Button Platform, MyAccount and mobile app Trickl, with those services launching by the end of the year.
E.L.K.’s goal for its new website was to develop a modern digital experience that provides easy access to self-service features such as move-ins and outs, paying bills, checking usage data, and reporting service outages.
E.L.K. partnered with London Hydro because its award-winning website is built on user research and customer feedback and leverages cutting-edge technology and intuitive navigation to deliver effective and timely communications.
“We would like to thank our collaboration partner London Hydro for a successful website launch,” says Cheryl Tratechaud, Chief Financial Officer and Director of Stakeholder Relations of E.L.K. Energy. “We’ve received positive customer feedback on the clean and modern look and new self-service features.”
London Hydro built its Drupal-based website with customer experience being the most important consideration. The homepage is easily customizable to push to popular and seasonally relevant pages. An enhanced search function helps customers easily find information, and customers can quickly access their account information through a dedicated sign-in header at the top of every page. There is also an option to add an integrated Google-powered map of hydro outages with up-to-the-minute data.
“We’re excited to have E.L.K. as the sixth utility in Ontario to partner with London Hydro for a selection of our IT solutions,” says Syed Mir, VP of Corporate Services and CIO for London Hydro. “Our website is the first step in collaborating to help customers with user experience and offer tools to promote self-service features and customer choice using the Green Button open-data standard.”