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Business Systems Analyst-Advanced Metering Infrastructure (AMI)
Permanent, full-time position – London, ON
Are you passionate about technology and recognized both for your project teamwork and your initiative in seeking and recommending new approaches? If your answer is an enthusiastic “YES”, this BSA role with London Hydro’s Advanced Metering Infrastructure team would be an excellent career move.
ABOUT LONDON HYDRO
Join the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.
Why Join Our Team?
- Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
- Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
- Culture: We foster a culture of respect, openness, and innovation. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
- Continuous Learning: Technology evolves, and so do we. From mastering new tools and systems to exploring smart grid innovations, you’ll have opportunities for growth. We invest in your development because we believe in progress.
- Living in London: Whether you seek the urban lifestyle of a big city or the appeal and security of a mid-size community, the City of London and the surrounding area are great places to live, raise a family, and enjoy life.
- Benefits and Compensation Package: We offer a comprehensive compensation package which includes both financial and non-financial benefits designed to support your overall well-being. Here’s what you can expect:
- Competitive Annual Salary Range: From $83,553 to $119,350
- Comprehensive Benefits Package, Including OMERS Pension Plan
- Competitive Vacation: 17 vacation days per year (with credit for utility experience)
- Top-Up Leaves: Maternity/Parental Leaves Top-Up Program
- Paid Appointments: Allotment for paid medical and dental appointments.
- Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments
- Wellness: Wellness Program and Employee and Family Assistance Program
- On-site Amenities: Cafeteria; Free Fitness Centre for all employees.
- Corporate Cellphone: Provided to all employees
- Work Arrangement: Hybrid. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.
Want to learn more about what makes London Hydro a great place to work? Watch our short video or visit our website at www.londonhydro.com.
Reporting to the Program Manager or designate, you will demonstrate your knowledge and experience by administrating and operating London Hydro’s head end applications for electric meter communication, Itron MV-90xi and Sensus Regional Network Interface (RNI). You will work to manage and improve the systems, their related business processes, and integrations to other systems. You will participate in operational processes and project activities to ensure the delivery of high-quality information systems solutions to London Hydro’s business users and customers.
As a Business Systems Analyst, you can also expect to be part of the larger London Hydro team and be involved in a variety of different initiatives in the future.
WHAT YOU WILL DO
As part of your responsibilities as a Business Systems Analyst, you will:
- Be one of the administrators and main operators of our head end data collection systems.
- Interact with internal business users and external organizations to understand and support the needs of London Hydro’s operations and relevant processes.
- Analyze and document business requirements for system changes.
- Develop process flow models to provide a clear understanding of existing business processes and system interactions as well as changes to support process improvements and integrate corporate objectives.
- Develop, test and maintain queries and scripts to support the applications.
- Develop and maintain reporting systems to make operational and business intelligence data accessible to users, as needed or on schedule.
- Research and document requirements, options and solutions in developing business areas, including application and meter upgrades, encryption integration, and any future development on London Hydro’s AMI systems.
- Design and implement automation processes to improve operational efficiency.
- Create and execute test plans to validate the correctness of information systems solutions and ensure that all business requirements have been sufficiently met.
- Participate in projects related to base station upgrades (ongoing), system upgrades, encryption (future) and smart meter tuning.
- Adhere to all Occupational Health and Safety Act rules and regulations, the IHSA's Electrical Utility Safety Rules, London Hydro safe work practices and procedures, and all components of London Hydro's health and safety program.
WHAT YOU WILL BRING
We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.
- Bachelor’s degree in Electrical and Computer Engineering, Computer Science, Software Engineering, or a related field from a recognized university, or equivalent.
- Ability to communicate technical subjects clearly to non-technical users.
- Excellent communication, analytical and documentation skills.
- Ability to work closely in a team environment with both business users and developers, as well as independently, with changing priorities.
- Ability to appropriately manage, communicate and present issues to the management team.
- Ability to learn quickly and the desire to analyze a problem to find your own potential solutions.
- Knowledge and experience in power systems, and how utilities operate inside that space.
- Project Management and team lead experience.
- Knowledge and experience in RF mesh communications, wireless systems, FSK, IEEE 802.15.4, IEEE 802.11.
- Knowledge and experience working with large database systems (Oracle, SQL, MYSQL).
- Experience with head end meter collection systems (MV-90, RNI), CIS systems (SAP), and meter data management systems (ODS).
SOUNDS LIKE A GOOD FIT? HOW TO APPLY
We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (Business Systems Analyst in the subject line and ensure that you attach your resume): jobs@londonhydro.com.
Deadline to Apply: Monday, May 16, 2025
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BACKGROUND CHECKS
The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.
OTHER INFORMATION
While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
DEI Statement
London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.
Accessibility Statement
London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Privacy Statement
Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.