Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with London Hydro.
Updated on June 20 at 11:55 am
London Hydro and the appropriate authorities are currently investigating a data security incident which may have impacted a portion of personal information on some accounts.
We are in the process of contacting impacted customers. The potentially impacted information is limited to the following:
- Contact Information (full name, address, email address, and/or phone number); and/or
- Account Information (account/billing number, service address, pricing plan, contract start date, meter number, and/or meter type).
The incident did not involve access to financial information or other sensitive categories of information, such as your date of birth, government identification numbers, payment card details, or banking information.
Please continue to use this website for updates. We will provide updates as soon as we are able to share more information.
Please remain alert for any suspicious activity related to your account or personal information, such as:
- unexpected bills;
- unfamiliar account activity;
- instructions to change the process for remitting payment; or
- unusual emails, phone calls, or SMS messages claiming to be from London Hydro.
London Hydro does not request banking details or other sensitive information from customers over email, phone, or SMS. Please exercise caution before clicking on any links in communications or responding to any communications that seem suspicious.
If you receive a suspicious message, please report it to privacy@londonhydro.com