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Customer Service Representative
Full-time positions – London, ON
If you’re a skilled communicator – verbally and in writing – who enjoys dealing with the public, this is an exciting opportunity to join our Contact Centre team at London Hydro.
ABOUT LONDON HYDRO
Join the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.
Why Join Our Team?
- Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
- Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
- Culture: We foster a culture of respect, openness, and innovation. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
- Continuous Learning: Technology evolves, and so do we. From mastering new tools and systems to exploring smart grid innovations, you’ll have opportunities for growth. We invest in your development because we believe in progress.
- Living in London: Whether you seek the urban lifestyle of a big city or the appeal and security of a mid-size community, the City of London and the surrounding area are great places to live, raise a family, and enjoy life.
- Benefits and Compensation Package: We offer a comprehensive compensation package which includes both financial and non-financial benefits designed to support your overall well-being. Here’s what you can expect:
- Competitive Hourly wage: From $33.03 per hour to $39.32 per hour
- Comprehensive Benefits Package, Including OMERS Pension Plan
- Competitive Vacation: 17 vacation days per year (with credit for utility experience)
- Top-Up Leaves: Maternity/Parental Leaves Top-Up Program
- Paid Appointments: Allotment for paid medical and dental appointments.
- Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments
- Wellness: Wellness Program and Employee and Family Assistance Program
- On-site Amenities: Cafeteria; Free Fitness Centre for all employees.
- Corporate Cellphone: Provided to all employees
- Work Arrangement: Hybrid. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.
Want to learn more about what makes London Hydro a great place to work? Watch our short video or visit our website at www.londonhydro.com.
As a Customer Service Representative, you will work under the direction of the Customer Service Supervisor, or designate, responding to customer inquiries either in person or through the telephone, e-mails or written correspondence.
These positions involve working various shifts, as required.
WHAT YOU WILL DO
As part of your responsibilities as a Customer Service Representative, you will:
- Demonstrate excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices.
- Maintain and update computerized customer records.
- Research customer records for skip tracing and metering discussions.
- Assist customers with online account support
- Test changes to the Customer Information System as an end user.
- Document all customer interactions.
- Sort mail and process returned mail.
- Promote initiatives, products and programs.
- Initiate correspondence through modifying existing system letters and reports.
- Use a personal computer and appropriate software proficiently.
- Assist in the training of new personnel.
- Adhere to all Occupational Health & Safety Act rules and regulations, the E&USA rule book, London Hydro work practices and London Hydro’s Health & Safety Management System.
WHAT YOU WILL BRING
We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.
- Successful completion of Grade 12 or equivalent.
- Keyboarding speed of 35 w.p.m.
- Excellent written and verbal communication skills.
SOUNDS LIKE A GOOD FIT? HOW TO APPLY
We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (Customer Service Representative, in the subject line and ensure that you attach your resume): jobs@londonhydro.com.
Deadline to Apply: Friday, May 16, 2025
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BACKGROUND CHECKS
The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.
OTHER INFORMATION
While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
DEI Statement
London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.
Accessibility Statement
London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Privacy Statement
Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.