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Temporary Customer Service & Utility Data Service Representatives
Join an Award-Winning Team at London Hydro!
London Hydro is seeking dynamic and detail-oriented candidates to join our team as Temporary Customer Service & Utility Data Service Representatives. In this pivotal role, you contribute to essential administrative, customer-facing, and metering/billing operations, all while delivering exceptional service and meaningful support
Start Date: Positions expected to begin in Fall 2025
Duration: Up to 12 months
Location: London, Ontario
Pay Rate: $27.52/hour
Recognized by Canada’s Top 100 Employers as one of Southwestern Ontario’s Top Employers for 2025, London Hydro is proud to offer a workplace where excellence is celebrated and every team member is empowered to thrive. If you’re looking to grow your skills in a dynamic, supportive environment, we’d love to hear from you.
WHAT YOU WILL DO
Customer Service Duties:
- Communicate with customers regarding billings, payments, products, repairs, policies, and service practices.
- Assist customers with online account support and troubleshoot access issues.
- Document all customer interactions clearly and accurately.
- Receive and make calls with customers, agencies, retailers, and contractors to provide information, resolve issues, or schedule appointments.
- Sort and process incoming and returned mail.
- Promote London Hydro’s products, programs, and conservation initiatives.
- Initiate and send written correspondence using standardized system letters.
Utility Data Service Duties:
- Analyze meter data exceptions; investigate and resolve discrepancies (e.g., low reads, stale reads, service order issues).
- Create, dispatch, monitor, and close service orders for check reads, move outs, and meter irregularities.
- Load and verify pricing data and execute retailer settlement transactions in the billing system.
- Process billing and print exceptions; investigate invoice failures and determine resolutions.
- Identify and escalate issues related to metering and billing systems.
- Notify Meter departments of health & safety concerns, meter irregularities, or suspected theft.
- Perform end-user testing of meter data, billing, and other systems when required.
WHAT YOU WILL BRING
- Strong written and verbal communication skills.
- Excellent attention to detail and problem-solving abilities.
- Empathy and professionalism during interactions with diverse customer groups
- Proficiency with personal computers and common software applications.
- Ability to manage multiple tasks in a deadline-driven environment.
- Previous experience in customer service, utility billing, or administrative support, considered an asset.
WHY JOIN OUR TEAM
- Competitive Salary
- Recognition & Social Programs
- Wellness and Family Assistance Program
- On-site Cafeteria & Free Fitness Centre
- Positive, Collaborative and Safety-Focus Culture
Want to learn more about what makes London Hydro a great place to work? Watch our short video or check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.
SOUNDS LIKE A GOOD FIT? HOW TO APPLY
We invite you to submit your resume (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to jobs@londonhydro.com with the subject line Temporary Customer & UDS Representative.
Deadline to Apply: Friday, August 8, 2025
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BACKGROUND CHECKS & OTHER INFORMATION
The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.
While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.
London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.