News

LONDON, ON (March 24, 2025) – The London Police Service (LPS) has received reports from London Hydro regarding an increase in copper wire thefts since November 2024. In total, LPS received 23 reported incidents, with 21 occurring in the downtown core. These thefts are not only...

London Hydro and the Upper Thames River Conservation Authority (UTRCA) have once again partnered for the 13th year of making native trees available and affordable for residents of London. The London Hydro Tree Power program launched in 2012 and has been so well received it has...

Areas in south London experienced extended outages during a snowstorm in February 2025. The cause was galloping powerlines, which is not a common reason for outages in London. This blog describes what galloping powerlines are, how they can lead to outages, and why they can take...

London, Ontario - London Hydro is proud to announce that we have been named one of Southwestern Ontario’s Top Employers for 2025. This important recognition, given by the editors of Canada’s Top 100 Employers, reflects our commitment to being an employer of choice. “At London...

FOR IMMEDIATE RELEASE - January 27, 2025 London Hydro Warns Customers Severe Winds May Cause Power Outages London, Ontario - Environment Canada has issued a special weather statement warning of strong southwesterly winds gusting up to 70 or 80 km/h, which could cause power...

London, Ontario - Although the postal strike has ended, there will still be a delay in receiving your paper bill until Canada Post works through the backlog of items awaiting delivery. Stay up-to-date on your account and avoid late fees through paperless billing, pre-authorized...

London Hydro is conducting a customer survey to ensure that our new strategic plan aligns with our customers' needs and priorities and the evolving energy landscape. The survey, which takes approximately 5-7 minutes, will ensure that London Hydro provides the reliable...

London, Ontario - During the postal strike, London Hydro would like to remind customers to stay aware of their account(s) balances and bill due dates, as bill deliveries may be delayed. If you aren’t already, now is a great time to take advantage of Paperless Billing, Pre...

London, Ontario - Should a postal strike take place, London Hydro would like to remind their customers to stay aware of their account balances and bill due dates, as bill deliveries may be delayed. Customers who receive paper bills have options to help them stay up-to-date on...

London, Ontario - London Hydro is conducting a customer satisfaction survey to gather feedback on various topics, such as customer communications and service satisfaction. The satisfaction survey, which takes approximately 10 minutes, is an important tool that helps London Hydro...